We communicate all day, every day. But how well do we communicate?
Whether we’re speaking with a colleague, a direct report, a student, a friend, or a child, it’s important that we not only think about what we want to say, but think about the impact we will have.
We’ve all heard the saying; failing to plan is planning to fail. This is especially true when it comes to coaching. Oftentimes, if we plan our communication at all, we focus on the words, what we want to say, and sometimes what we want them to do. That’s great, but it’s not enough.
To really up the game on your communication effectiveness, think KNOW/DO/FEEL. What do we want them to know, what do we want them to do, and most important of all…how do we want them to feel.
During the discussion, if you want them to feel encouraged and supported, watch for indicators that say that’s what they are feeling. If you don’t think they are receiving your message the way you planned you can adjust your message in the moment to bring it around.
Sounds intuitive, right? Believe me, it’s not. This simple tool has been my go-to for years.